Roamix is made by one person. There is no ticket queue and no bot — write to the address below and you will get a human reply, usually within 2 business days.
Get in touch
For bug reports, questions, feature ideas, privacy queries, or anything else about Roamix: roamix@maxwellcommer.com
It helps enormously if you can include your iPhone model, your iOS version, the Roamix version (Settings › About), and what you were doing when it went wrong.
Common questions
- Is Roamix really free? Yes. The app is free and every feature stays unlocked: no subscription, no in-app purchase, no paid tier, no ads. The one thing you can buy is an optional printed plaque of a trip, sold under the Terms of Sale — never through in-app purchase. You pay on Stripe’s own checkout page, which opens in a Safari sheet.
- Where does my data go? Using Roamix sends us nothing. Roamix has no server. Your trips are built and kept on your iPhone. If you use iCloud, they sync through your own private iCloud account, which we cannot see. Workouts you import from Apple Health stay on this iPhone. The one exception is a printed plaque, if you order one: then we receive only what it takes to make it and post it to you. The Privacy Policy spells this out in full.
- How do I import my Google Timeline? On your iPhone, open Google Maps › your profile picture › Settings › Location & Privacy › “Export Timeline data,” save the file, then choose it in Roamix under Import. Roamix reads the file entirely on your device.
- My import is missing trips. Timeline exports vary a lot in shape and detail. Very large exports are best brought in a year at a time. If something still looks wrong, write to us — describing the trip that is missing is genuinely useful.
- How do I delete everything? Settings › Delete all data erases your trips and places from this iPhone and iCloud, and your settings and plaque order list from this iPhone. It doesn’t cancel a plaque order: to have one deleted, email us with its order code. Deleting the app removes its store entirely.
- My plaque arrived broken, or never arrived. Email us with your order code, and a photo if you can. We make and send you a new one free; if we can’t, we refund you. You don’t need to send it back. The Terms of Sale have the details.
- Does Roamix track me in the background? Only if you switch automatic trip tracking on yourself. It is off until you enable it, and you can turn it off at any time.
Reporting a privacy or security issue
If you believe you have found a privacy or security problem in Roamix, please write to roamix@maxwellcommer.com with the details rather than posting them publicly, and you will get a response as quickly as one person can manage.